Refund policy
Cicakify Refund & Return Policy
Last Updated: August 2026
Refund & Return Policy
Cicakify provides customized AI Search Visibility Reports, digital content, amplification services and recurring visibility programmes.
Because our services involve bespoke strategy work, live manual research, content creation and distribution allocation, our refund policy differs from that of conventional physical products.
By purchasing a Cicakify service, you acknowledge and agree to the following policy.
1. AI Search Visibility Reports
The AI Search Visibility Report is a customized diagnostic service involving manual research, analysis and preparation specifically for your business.
Non-refundable once work begins
Orders are non-refundable once report generation or the underlying research and analysis has commenced.
This is because resources are allocated to your specific business immediately after the order is received.
If you need to make a cancellation request, please contact us as soon as possible after purchase and before work has commenced.
Any cancellation request received after work has started will generally not be eligible for a refund.
2. Cicakify Amplify Services
Cicakify Amplify packages involve bespoke content creation, founder and business profiling, strategic content development and distribution through Cicakify-owned and, where applicable, third-party channels.
These services may include:
- Founder profiles
- Business profiles
- Long-form founder stories
- Business authority articles
- Citation-ready content
- Cicakify Blog publication
- LinkedIn distribution
- Newsletter inclusion
- Social distribution
- Third-party distribution
Non-refundable once content drafting begins
Amplify purchases are non-refundable once content drafting, research or distribution preparation has commenced.
This applies even if the final publication or distribution has not yet taken place.
3. Client Review and Approval
For Amplify services, Cicakify may provide content drafts to the client for review.
As stated in our Terms of Service, clients are expected to provide feedback or approval within five (5) business days.
If no feedback is received within five business days, the content may be treated as approved for publication in order to maintain the agreed distribution schedule.
A refund will not be provided solely because a client does not respond within the review period.
4. Amplify Monthly
Amplify Monthly is a recurring subscription service.
Monthly subscriptions are billed automatically every 30 days from the initial sign-up date.
You may cancel your subscription by providing 14 days' written notice before the next billing cycle by emailing:
Cancellation will apply to future billing cycles.
No partial-period refunds
No refunds are issued for a monthly billing period that has already commenced, including where the client cancels during an active billing period.
Any work, content or distribution scheduled within the applicable paid period will remain subject to the service terms.
5. AI Search and Visibility Results
Cicakify does not guarantee specific results on ChatGPT, Gemini, Perplexity, Google AI Overviews, Claude, Google Search or other third-party search and AI platforms.
These platforms use proprietary and continuously changing algorithms that Cicakify does not control.
Accordingly, refunds will not be provided solely because:
- Your business is not cited by ChatGPT;
- Your business is not recommended by Gemini;
- Your business does not appear for a particular search query;
- Your AI visibility does not increase;
- Your search ranking changes;
- Your content is not indexed by a third-party platform;
- Your traffic, enquiries or sales do not increase.
Cicakify's services are designed to improve the inputs and signals that can contribute to discoverability, but no specific AI search outcome can be guaranteed.
6. Third-Party Platforms
Some Amplify services may involve distribution through third-party platforms.
Examples may include social networks, online communities, forums or other publishing platforms.
Publication and continued availability on these platforms are subject to their respective:
- Terms of service
- Community guidelines
- Moderation policies
- Editorial decisions
- Algorithmic systems
Cicakify cannot guarantee that a third-party platform will publish, retain, index, rank, recommend or display content in a particular way.
Where a specific third-party distribution cannot reasonably be completed, Cicakify may, at its discretion, provide a reasonably comparable alternative distribution opportunity where appropriate.
7. Errors or Missing Deliverables
Cicakify aims to deliver all services according to the product description applicable at the time of purchase.
If you believe that:
- An agreed deliverable has been omitted;
- There is a material factual error in a deliverable caused by information supplied correctly by you;
- A deliverable materially differs from what was purchased;
please contact us at:
We will review the matter and, where appropriate, seek to correct or complete the affected deliverable.
A correction or completion of an agreed deliverable does not constitute a refund.
8. Client-Supplied Information
Clients are responsible for providing accurate and complete business information, website URLs and other information required for Cicakify to perform the service.
Cicakify is not responsible for inaccuracies resulting from incorrect, incomplete or outdated information supplied by the client.
A refund will not normally be provided where the inability to complete or accurately perform a service results from inaccurate or incomplete client information.
9. Intellectual Property
Refund eligibility does not affect the intellectual property provisions contained in Cicakify's Terms of Service.
Upon full payment, clients receive the rights specified in the Terms of Service for customized content created specifically for their business.
Cicakify retains ownership of its proprietary:
- Diagnostic report frameworks
- Templates
- Methodologies
- Formatting systems
- Underlying strategic frameworks
10. Statutory Rights
Nothing in this Refund & Return Policy is intended to exclude, restrict or limit any rights or remedies that cannot lawfully be excluded, restricted or limited under applicable Malaysian law.
Where applicable law provides a customer with rights that differ from this policy, those statutory rights will continue to apply.
11. How to Contact Us
For cancellation requests, refund enquiries or service-related concerns, please contact:
Cicakify
Malaysia
Email: cicakify@cicakify.com
Please include your:
- Name
- Order number
- Product or service purchased
- Email address used for the purchase
- Reason for your request
We will review your request based on the applicable service terms and this Refund & Return Policy.
12. Changes to This Policy
Cicakify may update this Refund & Return Policy from time to time.
The latest version will be published on this page.