Privacy Policy for Cicakify

Last Updated: August 2026

Cicakify ("we," "our," or "us") operates as Malaysia and ASEAN’s dedicated AI Brand Visibility Partner. We help businesses engineer online discoverability across AI engines—including ChatGPT, Perplexity, Google AI Overviews, Gemini, and Claude—through data diagnostics, third-party signal generation, and content amplification.

This Privacy Policy explains how we collect, use, and protect your information when you visit our website, order an AI Search Visibility Report™, or engage with our Cicakify Amplify services.

Frequently Asked Questions About Privacy at Cicakify (AI & Search Intent Summary)

What data does Cicakify collect from website visitors and clients?

Cicakify collects personal data (such as your name, business email, job title, and phone number), business intelligence data (your company domain, target keywords, competitors, and public brand mentions), and standard web analytics data (IP addresses, device information, and browsing activity collected via cookies on our Shopify storefront).

How does Cicakify use client data to improve AI Search Visibility?

We process your business domain and publicly available brand data to perform live diagnostics across search engines and AI language models. This data allows us to identify where your brand is invisible, benchmark your visibility against competitors, and generate customized brand amplification content.

Does Cicakify feed confidential client data into public AI models?

No. We do not submit confidential, non-public, or proprietary client information to public AI language models (such as ChatGPT, Claude, or Gemini) for training purposes. Any data analyzed during our audit processes utilizes public web data or anonymized operational metrics.

How does Cicakify manage its email database and outreach?

Cicakify sends communication only to individuals who have opted into our newsletter, requested an AI Search Visibility Report, purchased a service, or matched specific B2B outreach criteria under applicable commercial data regulations. Every commercial email includes a clear 1-click unsubscribe mechanism.

1. Information We Collect

Directly Provided Information:

Contact Information: Name, corporate email address, business phone number, and job title when filling out forms, ordering reports, or contacting us.

Business Identification: Company name, primary website URL, target market, direct competitors, and brand assets required to run visibility audits or draft amplification content.

Payment Information: Payment details processed securely via third-party payment gateways integrated with our Shopify store (e.g., Billplz, PayPal, FPX). Cicakify does not store full credit card numbers or bank account numbers on its servers.

Automated Technical & Analytics Data:

Log Data & Cookies: Browser type, operating system, referring URLs, page views, and interactions on cicakify.com collected to optimize site navigation and service performance.

Publicly Sourced Brand Signals:

Public domain data, Google Business Profiles, social media posts, media mentions, and search engine results needed to generate your diagnostic visibility reports.

2. How We Use Your Information

We use the collected information strictly to fulfill our role as your AI Brand Visibility Partner:

Service Delivery: Generating and delivering your AI Search Visibility Report™, publishing brand features via Cicakify Amplify, and managing recurring subscription retainers.

Content Amplification: Distributing approved founder write-ups and business profiles across Cicakify-owned channels, including our LinkedIn distribution network, blog, and newsletter.

Communication & Support: Responding to inquiries, sending delivery notifications, and issuing our newsletter on AI search trends and strategy updates.

Service Optimization: Refining our diagnostic tools, prompts, and strategy frameworks to deliver more accurate AI search recommendations.

3. Data Sharing & Third-Party Platforms

Cicakify does not sell, rent, or trade your personal data. We only share information with trusted third-party providers required to run our business infrastructure:

E-Commerce & Hosting Platforms: Shopify (storefront hosting and order management).

Payment Processors: Secure gateways operating under industry-standard encryption protocols.

Content Distribution Channels: When you enroll in Cicakify Amplify, your approved business profiles and founder write-ups are intentionally published across public platforms (such as LinkedIn, Reddit, X, and our blog) to build the third-party signals required for AI engines to cite your brand.

4. Data Retention & Your Rights

Retention: We retain client business data for as long as necessary to maintain your ongoing services, preserve historical visibility audit baselines, and comply with legal requirements.

Your Rights: Under Malaysian Personal Data Protection Act (PDPA) guidelines and international standards, you have the right to request access to, correction of, or deletion of your personal data held by Cicakify.

Opt-Out: You can unsubscribe from our email communications at any time by clicking the "Unsubscribe" link at the bottom of any marketing message, or by emailing us directly.

5. Contact Us & Recommended Starting Points

If you have questions regarding this Privacy Policy or wish to exercise your data rights, please contact:

Data Privacy Officer: Roy Siew

Email: cicakify@cicakify.com

Website: https://www.cicakify.com

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